Last Updated: 01 Feb, 2026

Disclaimer: In case of any discrepancy or difference, the English version of this Privacy Policy shall prevail.

1. Introduction

Gifts City (“we”, “our”, “us”) values the trust you place in us and is committed to protecting your personal data and privacy.

This Privacy Policy explains how PR Krishna Novelties Private Limited, having its registered office at WZ-114G, 2nd Floor, Pusha Road, Todapur, New Delhi – 110012, India, collects, uses, stores, shares, and protects personal information provided by users (“you”, “your”) while accessing or using the Gifts City website www.giftscity.in (“Platform”).

By accessing or using the Platform, you agree to the terms of this Privacy Policy, our Terms of Use, and applicable laws of India. If you do not agree, please do not use the Platform.

2. Scope & Applicability

  • Gifts City operates only within India

  • We sell physical products only

  • We do not provide services, subscriptions, medical products, financial products, or loyalty programs

  • Your personal data is primarily stored and processed in India

3. Information We Collect

A. Information You Provide Directly

We may collect the following personal information when you use the Platform:

  • Name

  • Email address

  • Mobile number

  • Billing and delivery address

  • Order details and purchase history

  • Payment-related information (processed securely via third-party payment gateways; we do not store card or UPI details)

  • Communications with customer support

Providing certain information is mandatory for placing orders. You may choose not to provide optional information by not using certain features.

B. Automatically Collected Information

When you browse or interact with the Platform, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited, browsing patterns, and time spent

  • Referring and exit URLs

This data helps us improve website performance, security, and user experience.

4. Use of Your Information

We use your personal data for the following purposes:

  • Processing and fulfilling orders

  • Delivering products

  • Communicating order confirmations, shipping updates, and service-related messages

  • Responding to queries and customer support requests

  • Preventing fraud and ensuring platform security

  • Improving our Platform, products, and user experience

  • Complying with legal and regulatory requirements

We do not sell your personal data.

5. Marketing Communications

We may send you transactional or promotional communications via email, SMS, or messaging platforms related to:

  • Orders and delivery updates

  • New products or offers

You may opt out of promotional communications at any time by following the unsubscribe instructions or contacting us.

6. Cookies Policy

We use cookies and similar technologies to:

  • Improve site functionality

  • Analyze traffic and usage patterns

  • Enhance user experience

Cookies do not contain personal data.

You may disable cookies via your browser settings, but doing so may affect certain site features.

We may use third-party analytics tools (such as Google Analytics). Their data usage is governed by their respective privacy policies.

7. Sharing of Personal Information

We may share your personal data only when necessary, including with:

  • Logistics and delivery partners (for order fulfillment)

  • Payment gateway providers (for payment processing)

  • IT service providers (for platform maintenance and security)

All such parties are required to maintain confidentiality and use data only for authorized purposes.

We may also disclose information if required by law, court order, or government authority.

8. Third-Party Links

Our Platform may contain links to third-party websites or applications. We are not responsible for their privacy practices, and you are advised to review their privacy policies separately.

9. Data Security

We implement reasonable physical, technical, and administrative security measures to protect your personal data from unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the internet is completely secure, and users acknowledge this inherent risk.

You are responsible for safeguarding your account credentials.

10. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purpose for which it was collected

  • Comply with legal and regulatory obligations

  • Resolve disputes or enforce agreements

Data may be retained in anonymized form for analytical and business purposes.

11. Your Rights

You have the right to:

  • Access and update your personal information

  • Request correction of inaccurate data

  • Withdraw consent for non-essential communications

  • Request deletion of non-mandatory data (subject to legal requirements)

You may exercise these rights by contacting us using the details below.

12. Children’s Privacy

The Platform is intended only for individuals who can form legally binding contracts under Indian law.

We do not knowingly collect personal data from children under 18 years of age.

13. Your Consent

By using the Platform and providing your personal data, you consent to the collection, use, storage, and processing of your information in accordance with this Privacy Policy.

If you provide personal data of another individual, you confirm that you have the authority to do so.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or business requirements.

Any changes will be posted on this page with the updated date. Continued use of the Platform constitutes acceptance of the revised policy.

15. Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact:

PR Krishna Novelties Private Limited


📧 Email: care@giftscity.in
📍 Address: WZ-114G, 2nd Floor, Pusha Road, Todapur, New Delhi – 110012, India