The Gifts City Help Center is designed to help you quickly resolve any issues you may encounter, so you can get back to enjoying a smooth online shopping experience. The page covers a wide range of topics, including order tracking, delivery date changes, exchanges and refunds, payments, shopping assistance, and more.

To make things easy and efficient, the Help Center features handy filters on the left-hand side, allowing you to find answers to your queries without any hassle. If you need additional assistance, you can access Gifts City Help Center support or get the customer care number to connect with a support executive. The team is committed to providing prompt and reliable help to ensure a positive and enjoyable shopping journey.

You can also share the Help Center page with your loved ones so they can easily resolve their concerns as well. Once your questions are answered, you can focus on shopping for all your essentials in one place and take advantage of festive sales and exciting online deals.

This information was last updated on 07-Feb-2026.

How do I create an account on Gifts City?

Creating an account is quick and easy:

  1. Click on Register / Sign Up

  2. Enter your email address

  3. Click Create Account

Your account will be created instantly. No password is required at this step.

For security and ease, we create your account using only your email address.
You will receive an email with a secure link to set your password after registration.

This helps keep your account safe and reduces signup errors.

After registration:

  1. Check your registered email inbox

  2. Open the email from Gifts City

  3. Click on the Set Password link

  4. Create your new password and save it

Once your password is set, you can log in normally.

If you don’t see the email:

  • Check your Spam / Junk folder

  • Make sure you entered the correct email address

  • Wait a few minutes and refresh your inbox

If you still haven’t received it, click Resend Email or contact customer support.

No.
You must first set your password using the link sent to your registered email before logging in.

Yes. You can change your password anytime:

  1. Log in to your account

  2. Go to My Account → Security

  3. Click Change Password

  4. Set a new password and save

Yes.
Your account remains secure because:

  • Passwords are created only through a verified email link

  • Links are time-limited and encrypted

  • No password is stored or shared during registration

Currently, registered email IDs cannot be changed.
If you need help, please contact customer support.

📧 Email: care@giftscity.in
📞 Phone: +XX-XXXXXXXXXX
🕘 Support Hours: Mon–Sat | 9 AM – 7 PM

Do you offer refunds?

At the moment, we do not offer refunds on any purchases made on Gifts City.

Our products and order process are designed to ensure quality and accuracy before delivery.
Because of this, we currently operate under a no-refund policy.

If you receive:

  • A damaged product, or

  • A product different from what you ordered

Please contact our customer support team within 7 days of delivery.
We will review the issue and offer a replacement or resolution, where applicable.

No.
Once an order is placed, refunds are not provided, even if the order is cancelled.

Yes, exchanges or replacements may be offered in eligible cases such as:

  • Damaged items

  • Defective products

  • Wrong item delivered

Exchanges are subject to verification and product availability.

If your order is marked as delivered but you haven’t received it, please contact customer support immediately.
We will investigate the issue and assist you accordingly.

If your payment fails and the amount is deducted:

  • The deducted amount will be automatically reversed by your bank or payment provider

  • This is not considered a refund and usually takes 3–7 business days

To avoid inconvenience:

  • Review product details carefully before placing an order

  • Double-check your address and order details

  • Contact support before placing bulk or high-value orders

📧 Email: care@giftscity.in
📞 Phone: +XX-XXXXXXXXXX
🕘 Support Hours: Mon–Sat | 9 AM – 7 PM

What payment methods are accepted on Gifts City?

We accept the following payment methods:

  • Credit Cards

  • Debit Cards

  • UPI

  • Net Banking

  • Cash on Delivery (COD) (if available)

Available payment options may vary based on your location and order value.

Yes.
All payments are processed through secure and encrypted payment gateways.
Your card and bank details are never stored on our servers.

In rare cases, a payment may fail due to network or bank issues.

If the amount is deducted:

  • The deducted amount will be automatically reversed by your bank or payment provider

  • This process usually takes 3–7 business days

âš  This is not a refund, but a system-initiated reversal.

Once payment is successful:

  • You will see a payment confirmation message on the website

  • An order confirmation email will be sent to your registered email address

If you don’t receive confirmation, please check My Orders or contact support.

No hidden charges.
Any applicable taxes, delivery charges, or fees are clearly shown during checkout before you make payment.

Cash on Delivery may be available on select products and locations.

COD availability depends on:

  • Delivery location

  • Order value

  • Product type

No.
As per our policy, we do not offer refunds once payment is completed.

Please review your order carefully before making payment.

📧 Email: care@giftscity.in
📞 Phone: +XX-XXXXXXXXXX
🕘 Support Hours: Mon–Sat | 9 AM – 7 PM

💡 Tip for Customers

Always ensure:

  • Stable internet connection during payment

  • Correct card/UPI details

  • Sufficient balance before confirming payment

Do you accept returns?

No.
We currently do not accept returns on any products.

Yes.
We offer product exchanges only in eligible cases. Refunds and returns are not available.

An exchange may be offered if:

  • The product is damaged on delivery

  • The product is defective

  • You received an incorrect item

All exchange requests are subject to verification.

To request an exchange:

  1. Log in to your Gifts CIty account

  2. Go to Exchange tab

  3. Select the order

  4. Enter the reason and submit the request

Our team will review your request and guide you through the next steps.

Yes.
Exchange requests must be raised within 7 days of successful delivery of product.

Requests made after this period will not be accepted.

To be eligible for an exchange:

  • The product must be unused and in original condition

  • Original packaging, tags, and accessories must be intact

  • The product must pass quality verification

No.
Some products may not be eligible due to hygiene, safety, or other reasons.
Exchange eligibility is mentioned on the product page.

Only one exchange per order is allowed.

If the replacement item is unavailable:

  • Our support team will contact you

  • An alternative resolution may be provided, subject to availability and policy

Exchange charges, if any, will be communicated during the exchange process.
In cases of damaged, defective, or incorrect products, exchange shipping is usually free.

No.
Exchanges are not allowed for:

  • Change of mind

  • Size or color preference (unless mentioned otherwise)

  • Incorrect orders placed by the customer

📧 Email: care@giftscity.in
📞 Phone: +XX-XXXXXXXXXX
🕘 Support Hours: Mon–Sat | 9 AM – 7 PM

âš  Important Note

Please review product details carefully before placing an order, as returns and refunds are not available.

What is pickup?

Pickup is the process where our delivery partner collects a product from your address only for exchange purposes.

We do not offer pickups for returns or refunds.

A pickup is arranged only after your exchange request is approved for cases such as:

  • Damaged product

  • Defective product

  • Incorrect item delivered

Once your exchange request is approved:

  • Our team will automatically schedule a pickup

  • You will receive pickup details via email or SMS

No manual scheduling is required from your side.

Pickup is usually attempted within 1–2 business days after approval.

Pickup timelines may vary based on your location and delivery partner availability.

Before pickup, please ensure:

  • The product is unused and in original condition

  • Original packaging, tags, and accessories are included

  • The item is ready to be handed over to the pickup executive

Failure to meet these conditions may lead to pickup rejection.

If a pickup attempt fails due to:

  • Customer unavailability

  • Incorrect address

  • Product not ready

A reattempt may be scheduled at our discretion.

We usually make up to 2 pickup attempts.
If all attempts fail, the exchange request may be cancelled.

  • Pickup is free for eligible exchange cases like damaged, defective, or incorrect products

  • In other cases, pickup charges (if applicable) will be communicated in advance

Once the product is picked up:

  • It will undergo a quality check

  • Upon successful verification, the replacement product will be dispatched

Pickup requests cannot be cancelled once scheduled.
If you face any issues, please contact customer support immediately.

Pickup may be rejected if:

  • The product is used or damaged by the customer

  • Packaging or accessories are missing

  • The issue does not match the exchange request

In such cases, the exchange request may be cancelled.

📧 Email: care@giftscity.in
📞 Phone: +XX-XXXXXXXXXX
🕘 Support Hours: Mon–Sat | 9 AM – 7 PM

âš  Important Reminder

Pickups are provided only for approved exchange requests.
We do not offer pickups for returns or refunds.

Can I cancel my order after placing it?

Yes, you may request order cancellation only before the order is shipped.

Once the order is shipped, cancellation is not allowed.

To cancel your order:

  1. Log in to your YourCompany account

  2. Go to My Orders

  3. Select the order you want to cancel

  4. Click Cancel Order

No.
As per our policy, we do not offer refunds, even if an order is cancelled.

Please review your order carefully before placing it.

If you cancel a prepaid order:

  • The order will be cancelled successfully

  • No refund will be issued

Yes, COD orders can be cancelled before shipment.

Once shipped, COD orders cannot be cancelled.

Orders cannot be cancelled after delivery.

If there is an issue with the product (damaged, defective, or incorrect), you may request an exchange as per our exchange policy.

No.
Order modification is not supported once the order is placed.

You may cancel the order before shipment and place a new one if needed.

In rare cases, an order may be cancelled due to:

  • Product unavailability

  • Payment verification issues

  • Technical or operational reasons

If this happens, you will be notified via email or SMS.

Repeated cancellations may impact future order eligibility, including COD availability.

📧 Email: care@giftscity.in
📞 Phone: +XX-XXXXXXXXXX
🕘 Support Hours: Mon–Sat | 9 AM – 7 PM

âš  Important Note

  • Cancellations are allowed only before shipment

  • No refunds are provided for cancelled orders

  • Exchanges are available only for eligible product issues

How long does delivery take?

Orders are usually delivered within 3–7 business days from the date of order confirmation.

Delivery timelines may vary depending on:

  • Your location

  • Product availability

  • External factors such as weather or logistics issues

You can track your order by:

  1. Logging in to your Gifts City account

  2. Going to My Orders

  3. Selecting the order to view delivery and tracking details

Tracking information is updated once the order is shipped.

Delivery charges (if applicable) are clearly shown at checkout before payment.

Free delivery may be available on select products or order values.

If you are unavailable:

  • Our delivery partner may attempt delivery again

  • You may receive a call or message from the delivery executive

Multiple failed attempts may result in order cancellation.

You may be able to change the delivery address before the order is shipped.

Once shipped, address changes are not allowed.

If your order is delayed beyond the expected delivery date:

  • Please check the tracking details in My Orders

  • If the delay continues, contact customer support for assistance

If your order status shows Delivered but you haven’t received it:

  • Contact customer support immediately

  • We will investigate the issue with the delivery partner

If the package appears damaged at the time of delivery:

  • Please avoid accepting it if possible

  • Contact customer support with photos within 7 days of delivery

Eligible cases may be considered for an exchange.

We currently deliver to most serviceable locations.

Delivery availability can be checked by entering your PIN code on the product page.

For any delivery concerns, reach out to us:

📧 Email: care@giftscity.in
📞 Phone: +XX-XXXXXXXXXX
🕘 Support Hours: Monday – Saturday | 9 AM – 7 PM

âš  Important Notes

  • Delivery timelines are estimates and may vary

  • Orders cancelled after failed delivery attempts are not eligible for refunds

  • Exchanges are available only for eligible delivery issues