Why does the delivery date not correspond to the delivery timeline of 3-7 business days?
It is possible that the our delivery partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some delivery partners do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
We generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
- Product’s availabilityÂ
- The destination to which you want the order shipped to.
Why does the estimated delivery time vary for each seller?
You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, your shipping destination and the delivery partner’s time-to-deliver in your location.
Seller does not/cannot ship to my area. Why?
If you haven’t provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on
- Whether we ships to your location
- Legal restrictions, if any, in shipping particular products to your location
- The availability of reliable delivery partners in your location
At times we prefer not to ship to certain locations. This is entirely at discretion.
Why is the CoD option not offered in my location?
Availability of CoD depends on the ability of our delivery partner servicing your location to accept cash as payment at the time of delivery.
Our delivery partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit.Â
I need to exchange an item, how do I arrange for a pick-up?
Exchange is easy. Contact Us to initiate a exchange. You will receive a call explaining the process, once you have initiated a exchange.
Wherever possible our delivery partner will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through delivery partner, you can return the item through a third-party delivery service.Â
Important: There is no return or refund. Only ExchangeÂ
I did not receive my order but got a delivery confirmation SMS/Email.
In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for us to investigate.
What do the different tags like “In Stock”, “Available” mean?
‘In Stock’
For items listed as “In Stock”, We will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard delivery service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
‘Available’
We might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
‘Preorder’ or ‘Forthcoming’
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it’s official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)
‘Out of Stock’
Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.
‘Back In Stock Soon’
The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned.
‘Temporarily Unavailable’
The product is currently out of stock and is not available for purchase. The product could be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.
‘Permanently Discontinued’
This product is no longer available because it is obsolete and/or its production has been discontinued.
‘Out of Print’
This product is not available because it is no longer being published and has been permanently discontinued.
Does Gifts City deliver internationally?
As of now, Gifts City doesn’t deliver items internationally.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India, but please ensure the delivery address is in India.
